a BCO Company
Privacy Policy
Effective Date: 25.08.2025.
At Agentap (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our platform, website, or services, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We collect personal information necessary to provide our services, including:
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Personal details: Name, email address, phone number
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Property information: Address, property type, features
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Preferences: Your needs, goals, and preferences when buying or selling
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Usage data: IP address, browser type, device type, access times, pages viewed
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Communications: Any correspondence with our team
2. How We Collect Information
We may collect your personal information through:
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Online forms on our website or app
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Direct interactions (email, phone, chat)
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Cookies and analytics tools
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Referrals from real estate agents or third-party integrations
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Publicly available sources (e.g. real estate listings)
3. Why We Collect Your Information
We use your information to:
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Match you with a suitable real estate agent
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Communicate with you about your request
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Improve our platform and user experience
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Ensure agents are properly briefed before contact
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Comply with legal obligations
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Offer you additional services (if you’ve opted in)
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We only collect personal information that is reasonably necessary for our business.
4. Who We Share Your Information With
We may share your personal information with:
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Real estate agents: So they can contact you based on your request
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Our staff or contractors: To manage your enquiry and improve the service
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Third-party service providers: (e.g. hosting, analytics, CRM tools) under strict confidentiality
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Legal/regulatory authorities: Where required by law
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We will never sell your personal data to anyone.
5. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
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Encrypted data storage
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Limited access controls
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Regular platform security reviews
6. Accessing or Correcting Your Information
You may request access to your personal information or ask for corrections if you believe it is inaccurate, out-of-date, or incomplete.
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To make a request, contact us at: office@agentap.com.au
We will respond within a reasonable timeframe, usually within 30 days.
7. Cookies and Analytics
Our website uses cookies and third-party analytics (e.g. Google Analytics) to improve site functionality and user experience.
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You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:
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Agentap Privacy Officer
Email: office@agentap.com.au